Refund/Return Policy


Supply and Install Return/Exchange Policy

If our products are found with any defects, please inform our customer support team via WhatsApp at +65 8241 0032 within 3 days after installation is done. If product is found with any visible defect (e.g., dents or cracks) prior to installation, we will be offering a one-to-one exchange for our customers. Our installation team will carefully inspect the product before the installation process.

 

Scheduling Installation Appointment

Once you have placed your order, please WhatsApp us at +65 8241 0032 to schedule a service appointment date. Our prices stated are inclusive of delivery and installation charges.

Please note that for both delivery (water heater only) and water heater supply and installation orders, Water Heater City Singapore is currently only serving local (Singapore) orders.

 

Workmanship Warranty

A 30-day workmanship warranty is provided to every customer that has engaged and used our installation services. If any issues develop during this warranty period, the customer must immediately contact our customer service team via WhatsApp at +65 8241 0032.

In the case of an unfinished and/or unfulfilled job, we take the full responsibility and refund the service cost. Note that this will only be possible if it is reported during the warranty period.

 

Delivery

For delivery of water heater only (installation not required), there will be a delivery fee charged.  To schedule a delivery date, please WhatsApp us at +65 8241 0032.

Please note that for both delivery (water heater only) and water heater supply and installation orders, Water Heater City Singapore is currently only serving local (Singapore) orders.

 

Product Only Return/Exchange Policy

For all product only purchases, all sales are considered final. If the product is found with any defect, please contact the direct manufacturer directly.

 

Order Cancellation / Rescheduling

For order cancellations and rescheduling of installation service, please WhatsApp us at +65 8241 0032.

Note: The rescheduling will be planned based on our time slot availability. If we are not available on your preferred date, we will have to set another date for the service to be done.

 

Contact Us

WhatsApp: +65 8241 0032

Call: +65 6797 8775

Email: enquiry@waterheatercity.com

Address: 1090 Lower Delta Road, #03-07D Singapore 169201